Senior Integration & Backend Engineer – Incident Management Platform

About Us

Coderio designs and delivers scalable digital solutions for global companies. We combine strong technical expertise with a product mindset to lead complex software initiatives end-to-end. We work with international clients, value autonomy and clear communication, and build long-term partnerships through technical excellence.

🌍 More information: http://coderio.com

We are looking for a Senior Integration & Backend Engineer to design and deliver our new centralized Incident Management Platform (Vantage). In this high-impact role, you will focus strictly on system and backend integrations, connecting operational tools, alerting systems, Jira, and LLM-powered AI agents into our cloud infrastructure to streamline incident investigation, tracking, and operational automation.

The contract will initially be for 3 months, with the possibility of being extended to 6 months.

What You Can Expect (Responsibilities)

• End-to-End System Integration: Design, build, test, and maintain production-grade API and webhook integrations linking alerting systems, Jira Cloud/JSM, and internal services with downstream event pipelines.
• AI-Agent & Workflow Engineering: Implement Jira AI-agent integrations featuring tool calling, structured outputs, auditable write-backs, and human-in-the-loop approval workflows.
• Event Ingestion & Reliability: Build resilient event ingestion services into cloud object storage (AWS S3) and internal endpoints, ensuring idempotency, rate limiting, and failure handling.
• Jira Automation & Orchestration: Design bidirectional automations and custom webhook listeners with Jira Service Management (JSM) to trigger actions, update tickets, and maintain full audit logging.
• Testing, Recovery & Handover: Take full ownership of integration testing suites, failure recovery/retry mechanisms, and operational runbooks to ensure a seamless handover to internal operations.

Requirements:

• Experience: 5+ years in Backend Software Engineering or Systems Integration Engineering, with a proven track record delivering production-grade integrations and distributed services.
• APIs & Backend Services: Hands-on mastery building and maintaining production REST APIs, webhooks, and microservices in Python (FastAPI, Flask) or Node.js/TypeScript, handling complex authentication, retries, rate limits, and idempotency.
• Jira Cloud Integration: Direct, demonstrable experience building integrations with Jira Cloud / Jira Service Management (JSM) REST APIs, webhooks, and automation rules.
• AI & Agentic Controls: Practical experience integrating LLMs/AI agents into real workflows, specifically implementing tool/function calling, human-in-the-loop validation, and full audit logging.
• AWS Foundation: Hands-on experience with core AWS services, primarily S3, IAM, Lambda, API Gateway, and CloudWatch.
• Engineering Discipline: Strong background in Git, CI/CD automation, Docker, automated testing (unit, contract, and integration tests), and drafting clear operational documentation/runbooks.
• English Proficiency: Advanced professional English proficiency (written and spoken) to collaborate daily with multicultural, globally distributed teams.

Nice to Have

• Experience with messaging patterns, event brokers, or queues (e.g., AWS SQS, SNS, EventBridge, or Kafka).
• Familiarity with SRE/incident response metrics (MTTR, MTTD) and observability tools (CloudWatch, Datadog, or PagerDuty).
• Understanding of secure API design, audit trails, and sensitive data handling (PII/PCI compliance) in regulated environments.
• Background in fintech, payment platforms, or high-availability distributed systems.

Benefits

• 100% remote
• Strategic, high-visibility role within a modern engineering culture
• Collaborative international team with strong technical leadership
• Career development and growth opportunities within Coderio

Why join Coderio?

At Coderio, we value talent and excellence. While we are primarily a remote-first company, this specific strategic role offers the opportunity to work directly on-site to drive high-stakes initiatives. We are passionate about technology, collaboration, and fair compensation. We offer an inclusive and challenging environment with real growth opportunities. If you are motivated to design solutions that make a difference, we are waiting for you. Apply now.